Privacy Policy

Last Updated: February 23, 2025

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Scope

Protecting your personal information is important to us. The following guidelines set forth our general privacy practices and principles that apply to the information we collect. Our products and services are offered by Deep Technologies LLC or by companies related by common ownership or control, (collectively, “Deep Technologies,” “we,” “us,” or “our”).

This privacy policy applies to:

• our products and services offered under the Deep Technologies brand;
• our websites and the products and services offered through those websites (including www.deepfinance.app and its subdomains (the “Site”); and
• our mobile applications that incorporate this privacy policy.
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If you have questions or complaints regarding our privacy practices or principles, please contact privacy@deepfinance.app  

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Third Parties

This privacy policy does not apply to products or services offered by third parties on or through our Site or services or products or services offered by, third-party websites, each of which have their own terms and conditions and privacy policies. You should carefully read each third party’s privacy policies and any terms and conditions applicable to the product or service you request. When you request products or services from such third parties, you give us permission to provide them with information about you necessary to fulfill or process your request.

Your use of social media features may use scripting or may require us to share your IP address and which page you are visiting to enable the feature to function properly. Social media features and widgets are either hosted by a business partner or hosted directly on our site, and your interactions with these features are governed by the privacy notice of the company providing it. Examples of these features are the Facebook “Like” button, the “Share This” button, and interactive mini programs that run on our services.

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Special Note to Parents

‍Because of the nature of the services we provide, we do not market our services to children under the age of 13, nor do we knowingly collect information from children under the age of 13.

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What Is Personal Information?

As part of providing products and services to you, we may collect information, including personal information, about you and your business when you use our services. “Personal Information” is data that can be used to identify a person individually. That’s what this policy is about – our collection, protection, use, retention, disclosure and other processing of Personal Information and your rights relating to these activities.

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Categories of Personal Information Collected

The information we may collect includes, but is not limited to:

• Contact Information (e.g., name, phone number, address, and email address);
• Social Security Number, and other government identification numbers (e.g., Employer Identification Number or Driver’s License Number);
• Date of Birth;
• Financial Information (e.g., income, revenue, assets, credits, deductions, expenses, and bank account information);
• Payment Data (e.g., checking, debit and credit card account numbers, balances and payment history);
• Geo-Location Information;
• Website, Mobile Application, and Email Usage Data (e.g., interactions with a website, application or advertisement);
• Device Information (e.g., internet protocol (IP) address, device type, unique identifier, app version, operating system, network data, and phone state);
• Login Information;
• Demographic Information;
• Professional or employment-related information; and
• Education information.

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Identifying Purposes

DeepFinance collects, uses, discloses, and otherwise manages Personal Information in a variety of ways related to our Site and the services we provide. We’ve outlined these below. Your use of the services determines which categories of Personal Information we collect and use. For example, payroll information is optional, unless you’d like to use DeepFinance Payroll to run payrolls, at which point we will need to collect payroll information to provide you with this service. Similarly, when you create an invoice, your customer’s email is optional, but if you’d like us to deliver the invoice by email, this information becomes necessary.

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Purposes for which we Collect, Use or Store Personal Information

Deep Technologies LLC may collect, use, or store Personal Information for the purposes described below. You provide most of the Personal Information we collect. We also receive information through certain digital technologies when you interact with us. Finally, other companies may share information with us.

We collect information directly from you.

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In order to provide you with the services you request, which may include the following:

• We collect Personal Information directly from you when you use or interact with our Site or our services. This Personal Information may relate to you, your customers, your employees, or other individuals with whom you interact. This includes the Personal Information you provide as a part of setting up an online account, authenticating your identity, applying for or purchasing a product or service, or applying for employment. It also includes information from documents you choose to upload to your DeepFinance account. If you choose not to provide certain information we request, we may be unable to serve you as our products or services may rely upon this information.
• We may also collect Personal Information from third parties when you connect your DeepFinance account to them. These integrations may pull data into or share data out of DeepFinance. In some cases, we use a service provider to connect you to a third-party service (e.g., when you connect  a bank account to DeepFinance). When you connect your DeepFinance account with a third-party service, their terms and policies apply.
• We may also collect your name and email address from third parties when you sign up and login to our Site using single sign-on.
• Our Site or services may offer publicly accessible blogs or community forums. You should be aware that any Personal Information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, you may contact us at privacy@DeepFinance.app. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
• To promote or offer you services, and to determine your eligibility for new products services we may offer from time to time.
• To offer you products and services from our business partners.
• To provide you with educational materials and guides relevant to the services you use.
• To contact you for the purposes of service updates and system and account notifications.
• To provide you with support in connection with the services.
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We collect information when you use our services.

• We collect information and usage data whenever you interact with us, whether online, through a mobile application, or through an email. This data may include which websites you visit, what you click on, and when you performed those actions. These activities may be performed by us or a service provider acting on our behalf.
• We use certain web and wireless technologies to collect this information. These technologies include cookies and web beacons.

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We collect information from other companies and government entities.

• In accordance with their privacy notices, our business partners and unrelated third parties (including the IRS or CRA and credit reporting agencies) may share certain information about you with us.
• We also collect information when you request services or information from us or companies with whom we have a business relationship, enter contests or sweepstakes, or complete surveys or polls.
• To improve the security of our services, to protect your identity, and to protect your information, we may verify your personal information by matching the information you provide against other publicly available information that we obtain from identification verification companies.

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How Do We Use Your Information?

We use your information to provide you with the products and services you request. We may also use your information, as permitted by law, including to service and report on your account; offer you relevant information, products, or services; and enhance our products and services. These activities may be performed by us or a service provider acting on our behalf.

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• Offer you products and services. We may use your information to contact you about products and services offered by us or another DeepFinance company. DeepFinance companies are those related to us by common ownership or control. This may include the delivery of newsletters or publications. We may also use aggregate information to offer our products and services.
• Geo-Location Uses. We may use your location to assess the level of interest in our services in a particular area, and enhance the services we are providing you and other customers.
• Mobile Devices. Subject to your control, our mobile services may request permission to dial a phone number, access your camera or photo library, access the internet, access your calendar, send you push notifications, wake/lock your mobile device, or authorize in-app purchases.
• DeepFinance Account. We may use your information to set up an online account or authenticate your identity when you request certain services from us. We may use your email address as your online username. When you add documents to your DeepFinance account, DeepFinance might access them to assist you with bookkeeping, coaching, or enhancing its services. We may retain your DeepFinance documents as allowed or required by law.
• Security Enhancements. We may use your information to improve the security of our services, protect your identity, and protect your information.
• Unique Identifiers. We may assign you a unique identifier when you use our services. This unique identifier allows us to match information collected through our other various products and services. Generally, we use this information to help us better understand your use of our products and services and to customize your experience and better serve you.
• Calculators and Tools. When you use our calculators and other tools, we may collect non-identifiable data, such as the number of people that use a certain tool. We may also set cookies or clear gifs based upon your use, so you do not have to re-enter your information in a later visit and to help us customize offers and tools to your particular interests.
• Referral Program. If you choose to participate in our referral service, we may ask for that person’s name and contact information, including email address. We will send them a single invitation email to the address you provide.

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Automated Decision Making.

We may use automated decision making with respect to your Personal Information for risk-related measures and to help protect your account and DeepFinance from fraud.

We do not sell your Personal Information with other companies.

How We Disclose Information.

We may disclose your Personal Information among the companies, to our other affiliates, and to third parties with whom we have a written contract limiting the use and disclosure of your Personal Information (“service providers”), as directed by you to provide the services or products you request or as permitted by law. We may share your Personal Information to support the products and services you request or provide you with information on products and services that may benefit you.

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CONSENT

‍Your Choices

Some United States jurisdictions, such as California, Colorado, Connecticut, Virginia, and/or Utah, may give you a right now, or in the future, to make the following choices regarding your Personal Information.

• Access To Your Personal Information. You may request access to your Personal Information or confirmation that we have Personal Information about you. In certain limited circumstances, you may also request to receive access to your Personal Information in a portable, machine-readable format.
• Changes To Your Personal Information. You may ask us to correct Personal Information we have about you that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law.
• Deletion Of Your Personal Information. You may request that we delete your Personal Information. If required by law, we will grant a request to delete your Personal Information, but you should note that in many situations we must keep your Personal Information to comply with our legal obligations, resolve disputes, enforce our agreements, or for other business purposes.
• Opt-Out of Sharing for Cross-Contextual Behavioral Advertising. You may request that your Personal Information not be shared for the purpose of cross-contextual behavioral advertising.
• Online Tracking. We do not currently recognize the “Do Not Track” signal.
• Emails. Where permitted by law, we may use your Personal Information to communicate with you about products and services. If at any time you wish to limit your receipt of promotional communications, you may contact us at privacy@deepfinance.app, or follow the unsubscribe instructions included in each marketing communication you receive from us.  
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Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.

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Submitting the Personal Information of Others

When you submit the Personal Information of your customers or employees to us, you are responsible for informing such customers and employees about DeepFinance, and for obtaining any necessary consent or authority from them, including informing them that DeepFinance operates  and utilizes service providers within the United States. In addition, your Personal Information will be accessed by DeepFinance employees outside of the United States for business purposes.

You may also choose to refer someone to our Site or through our referral program. We may ask for that person’s name and contact information, including email address. We will send them a single invitation email to the address you provide. Please ensure that you only submit email addresses of individuals or businesses with whom you have a relationship and who would want to receive the message.

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Closing your DeepFinance Account

At any time and without penalty, you can close your DeepFinance account and stop using our services. Please ensure you complete the account closure process which includes a confirmation email. Otherwise, your account may not be closed.

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How May I Opt Out of Email Communications?

You may choose to limit our use or our ability to share your information in certain circumstances. Our ability to offer you certain products and services and your experience may be affected by your choice. If at any time you wish to limit our sharing of your Personal Information with our affiliates or nonaffiliates, you may contact us at support@DeepFinance.app. You may, however, continue to receive email communications related directly to the services and products you purchase.

• Certain non-commercial communications may still be sent to you that are required to provide you with our services. For example, system notifications, major product changes, changes to our Terms of Use or Terms of Service, or other news that we believe will materially affect how you interact with DeepFinance.
• The only way to completely stop all emails from DeepFinance is to close your account as outlined above.
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Where permitted by law, we may use your Personal Information (subject to your consent, where required) to communicate with you about products and services available through DeepFinance or our business partners. If at any time, you wish to limit your receipt of such communications, you can opt-out of such commercial email communications by clicking on the unsubscribe link in such emails, via the Email Preferences settings in your account, or by contacting us at support@DeepFinance.app At your request and subject to the limitations below, we will make reasonable efforts to limit all such marketing communications to you. We will respond to requests within a reasonable timeframe.

The above paragraphs only apply to the Personal Information we obtain through your use of our services covered by this privacy policy.

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Limiting Collection

DeepFinance only collects the Personal Information necessary to provide the services to you. The services you use will determine most of the Personal Information DeepFinance collects. We’ll also provide you with the option of sharing additional information to enhance your DeepFinance experience.

DeepFinance may also use third-party services to supplement or enrich our understanding of our customers. This includes cross-referencing information like a name, business name, email address or IP address in third-party databases and using the information there to improve our understanding of you and your business.

Some of the services allow you to provide access to your DeepFinance account to other authorized users, which we call “guest collaborators”. Guest collaborators have access to information in your DeepFinance account, including Personal Information, and may perform various tasks on your behalf. You take full responsibility for any collection, use or disclosure of your Personal Information by your guest collaborator(s).

To provide access to your account to a guest collaborator, you must provide the guest collaborator’s name and email address. We will send them a single email inviting them to the Site. DeepFinance only uses this information to invite your guest collaborator. Please ensure that you only submit email addresses of individuals or businesses that you have a relationship with and who would want to receive the message. The guest collaborator may contact us at support@DeepFinance.app to request that we remove their name and email address from our database. This will remove the guest collaborator’s ability to access or perform tasks on your behalf in your DeepFinance account.

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Limiting Use, Disclosure, and Retention

We will use and disclose your Personal Information as described in this policy. Some DeepFinance employees who have access to your Personal Information outside of the United States. Regardless of where a DeepFinance employee is physically located, your Personal Information is protected by the safeguards described in this privacy policy.

In accordance with applicable laws, we keep your Personal Information for as long as needed to serve you, maintain your account, as needed to operate our business, or to improve our offerings or develop new ones.

We retain your information (including geo-location data) for as long as your account is active or as needed to provide you with services. We may retain or use your information as necessary to comply with our policies, legal obligations, resolve disputes, and enforce our agreements. To be clear, that means we’ll retain your Personal Information while you have an active account, and afterward if we need to do so to meet our legal obligations. If you choose to close your DeepFinance, we will destroy your Personal Information within sixty (60) days unless we are otherwise legally obliged to keep it longer consistent with our retention policies or if we determine it is necessary to defend against legal claims.

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Accuracy

DeepFinance relies on you to provide us with information that is accurate and complete. We provide you with the mechanisms within your DeepFinance account and rely on you to keep your information up to date. You can request updates or corrections of any inaccuracies in your Personal Information at any time by contacting us at support@DeepFinance.app. We will respond to your request within a reasonable timeframe.

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SECURITY

The security of your Personal Information is important to us. We utilize administrative, technical, and physical safeguards to protect your information. If you have any questions about the security of our services, you can contact us at support@DeepFinance.app. We protect the information submitted to us, both during transmission and once we receive it. Nevertheless, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

We maintain administrative, technical, and physical safeguards that comply with applicable law and federal standards and that are designed to restrict access to your information. These safeguards include administrative controls (things like policies, procedures, and training), technical controls (things like encryption, firewalls, and secure coding frameworks), and physical controls (secured hosting environments).

If we collect sensitive information (such as your SIN or SSN), we will encrypt the transmission of that information using Transport Layer Security.

If we share your information with our service providers, we require all service providers to have written contracts with us that require them to safeguard your information and prohibit them from selling, retaining, using or disclosing your information for any purpose other than for the specific purpose of performing the contract.

We may notify you by email, mail, or telephone in the event of a data security incident, and where permitted by law.

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Individual Access

You may access, update and correct inaccuracies in the Personal Information in our custody or control at any time, subject to limited exceptions prescribed by law. You may contact us regarding your information by contacting support@DeepFinance.app.  If you are a DeepFinance user, you may access your information through your DeepFinance account and, where available, update that information. You can download or export data you input into the Site at any time, correct inaccuracies, or delete information, by simply logging in to your DeepFinance account and making the necessary changes.

You can delete your DeepFinance account through the “Manage Your Profile” and “Personal Information” screens where you will find the “Close Your Account” section. The types of information that you can access and update may change over time. Remember, some of the information we collect does not identify you personally or is not stored in an online accessible format and thus, may not be accessible through your DeepFinance account.

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When you update or delete your information, we may maintain a copy of the information in our records. Additionally, if you request that we permanently delete your account or information, we may still retain and use your information as necessary to comply with our legal obligations.

If an unauthorized profile has been created about you, please contact us at support@DeepFinance.app  to request to have it deleted. We will respond to your request within a reasonable timeframe.

You can also request access, corrections or updates to all your Personal Information, including information not available through your account, by contacting us as set out in this privacy policy. We may request certain Personal Information for the purposes of verifying the identity of the individual seeking access to their personal information records.

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General Data Protection Regulation

We process your Personal Information to provide the products and services you request and for our legitimate business interests, including marketing.

Our services are hosted on servers located in the United States. We also use service providers located in the United States to provide you with our services. The transfer of your Personal Information, and the information you input into our services, the United States is necessary to deliver our services. Please be aware that the laws in the United States may not provide the same level of protection to your personal information as your home country.

If you are accessing our services from the European Union, you may have certain rights regarding the processing of your Personal Information. For instance, if the information you provide contains special categories of personal data, we will only process it with your explicit consent, which can be withdrawn at any time. You may have the following additional rights:

• You have the right to access and correct your information.
• You have the right to obtain erasure of your information, object to or restrict processing activities related to your information, or withdraw your consent to the processing of your information after you have provided it.
• You have the right to obtain a copy of your information in a structured, commonly used, machine readable format.
• You have the right to lodge a complaint with your local supervisory authority regarding our processing of your information.

To exercise your rights, or if you otherwise have questions about the processing of your personal data, you may contact us at support@DeepFinance.app.

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Visiting the Site and Using the Mobile Apps

In general, you can visit our website without telling us who you are or submitting any Personal Information. However, we collect certain information and usage data whenever you interact with us, whether online, through a mobile application, or through email. We and/or our service providers (such as Google Analytics) collect which websites you visit, what you click on, when you performed those activities, your IP (Internet protocol) addresses from all visitors to the Site and other related information such as page requests, browser type, operating system, and average time spent on our Site. When you use our mobile app, we also collect device type, operating system, unique device identifier, and date and time stamp. This information is used to help us understand the activity on, and to monitor and improve, our Site and mobile app.

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Notification of Privacy Policy Changes

We may update this privacy policy to reflect changes to our information practices. If we make a material change to this privacy policy, including a material change in the way we use any Personal Information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our website at least 30 days prior to the change becoming effective. We encourage you to periodically review our privacy policy for the latest information on our privacy practices.